Shipping policy

Shipping Policy

At Edelwear, we craft luxury Fair Isle sweaters with care and are dedicated to delivering them to you efficiently. Below are the details of our shipping process for a seamless experience.

Order Processing

  • Processing Time: Orders are processed within 7–14 business days, depending on the order details and customization requirements.
  • Order Confirmation: You’ll receive an email confirmation once your order is processed and ready to ship.

Shipping Destinations

  • We offer shipping within Ukraine and worldwide, including the USA, Canada, Australia, New Zealand, and beyond, to bring our premium sweaters to you.
  • Please provide an accurate shipping address, as we are not responsible for delays due to incorrect information.

Shipping Costs

  • Ukraine: Free shipping via Nova Poshta on orders over $75. Costs for orders under $75 are calculated at checkout.
  • International:
    • Standard Shipping (Ukrposhta): Free on orders over $75. Costs calculated at checkout for orders under $75.
    • Express Shipping (Ukrposhta Express): $10–$15, depending on the country.
    • Premium Shipping (DHL): $40–$50, depending on the country.

Delivery Timelines

  • Ukraine: 2–5 business days via Nova Poshta.
  • USA and Canada: Up to 24 business days via Ukrposhta (standard).
  • Australia and New Zealand: At least 30 business days via Ukrposhta (standard).
  • Europe: 7–14 business days via Ukrposhta (standard).
  • Other International (Ukrposhta Standard): 10–21 business days, depending on destination.
  • International Express (Ukrposhta Express): Up to 20 business days, depending on the country.
  • International Premium (DHL): 7–14 business days, depending on the country.
  • Delivery times are estimates and may vary due to holidays, customs processing, or unforeseen circumstances.

Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.
  • Track your order on the carrier’s website (Nova Poshta, Ukrposhta, or DHL) or contact us for assistance.

International Shipping and Customs

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Please check your local regulations before ordering.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery.
  • We’ll work with you and the carrier to resolve the issue promptly.

Contact Us

Questions about shipping or your order? Reach our friendly team at e-mail: edelwear.shop@gmail.com or via our Contact page. We’re here to help!

Thank you for choosing Edelwear’s luxury Fair Isle sweaters. We can’t wait to deliver warmth a.nd style to you!